الصفحة الرئيسية / سياسة الخصوصية

سياسة الخصوصية

Simigo.ai Privacy Policy

 Effective Date: November 2025
Company: Telmobil Inc
Address: 80 Broad Street, 5th Floor, Suite 6509, New York, NY 10004, United States
Email: privacy@simigo.ai
https://simigo.ai/legal/privacy

 

1. Introduction

This Privacy Policy (“Notice”) explains how Telmobil Inc, operating as Simigo.ai (“Simigo”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information (“Personal Data”) when you use our eSIM, AI SaaS, or related digital services.

This includes data collected via:

  • Our websites (simigo.ai, app.simigo.ai),

  • Mobile or desktop applications,

  • API integrations,

  • Communication channels (email, chat, WhatsApp, etc.), and

  • AI and social integrations (Meta, Google, TikTok, LinkedIn, etc.).

Simigo.ai complies with global privacy laws, including:

  • GDPR (EU/UK)

  • CCPA (California Consumer Privacy Act)

  • U.S. Data Protection & FTC regulations

  • International telecom and AI data protection frameworks

We are committed to privacy by design — integrating compliance and encryption into all our systems.

 

 

2. Simigo as Data Controller

Simigo.ai is operated by Telmobil Inc (U.S.), which acts as the data controller of your Personal Data.
We determine the purposes and means of processing, while certain processing activities are performed by our verified service providers.

 

 

3. Categories of Personal Data We Collect

 

Category

Details / Examples

Website & App Usage Data

IP address, device type, browser type, OS, referring URLs, geolocation (approximate), session activity, clicks, and cookies.

Customer / eSIM Data

Name, email, phone number, billing address, device model, network usage data (IMSI, MSISDN), data plan details, and payment information.

AI SaaS Data

Text, images, voice, or video you upload or generate using our AI tools; preferences, social API connections, and chat transcripts.

Account & Communication Data

Login details, support requests, referral data, and customer feedback.

We may also process anonymized analytics and aggregated performance data for improving service reliability.

 

 

4. Sources of Personal Data

We collect data:

  • Directly from you — during signup, purchase, or communication.

  • Automatically — via cookies, pixels, or device tracking.

  • From third parties — AI providers (e.g., OpenAI, Azure, Amazon Bedrock), payment processors, and telecom partners.

For non-essential cookies or analytics tracking, your consent is required (see our Cookies Policy).

 

 

5. Purpose and Legal Basis for Processing

Legal Basis

Purpose of Processing

Data Categories

Contractual Necessity

Provide eSIM connectivity, manage user accounts, process payments, and deliver AI SaaS features.

Customer Data, AI SaaS Data

Legitimate Interest

Improve service performance, detect fraud, analyze usage trends, personalize content, and secure our infrastructure.

Usage Data, AI SaaS Data

Legal Obligation

Comply with telecommunications and financial regulations, fraud prevention, and tax reporting.

Customer Data

Consent

Send marketing emails, connect to external social media accounts, or use cookies for analytics.

Account Data, Website Data

 

 

6. Data Sharing and Disclosure

We share Personal Data only when necessary and with appropriate safeguards.

Recipient Type

Purpose

Internal Teams (Simigo.ai)

Account management, customer support, billing, and compliance.

Telecom Operators / Network Providers

Enable eSIM provisioning, connectivity, and roaming services.

AI and Cloud Providers

AI model processing, cloud storage, and API operations (e.g., OpenAI, AWS, Microsoft Azure).

Payment Processors

Secure payment collection (e.g., Stripe, PayPal).

Marketing & CRM Partners

Manage newsletters, analytics, and referral programs (e.g., HubSpot, Mailchimp).

Regulatory Authorities

Where required by law or to respond to valid legal requests.

Technical Data Protection:
Our telecom partners process only essential identifiers (IMSI, MSISDN, IP) for routing and connectivity. All traffic is encrypted (HTTPS, SSH, SFTP), ensuring no access to personal or financial information.

 

 

7. International Data Transfers

We operate globally. Your data may be transferred to service providers located outside your country, including the U.S., E.U., and Asia-Pacific.
When transferring Personal Data internationally, we ensure protection through:

  • Standard Contractual Clauses (SCCs),

  • Adequacy decisions, or

  • Binding corporate rules.

For more details, contact: privacy@simigo.ai

 

 

8. Your Data Protection Rights

You have the following rights under applicable laws:

Right

Description

Access

Request a copy of your Personal Data.

Rectification

Correct inaccurate or incomplete data.

Erasure (“Right to be Forgotten”)

Request deletion of your data under certain conditions.

Restriction

Limit how your data is processed.

Portability

Receive your data in a structured, machine-readable format.

Objection

Object to data processing for legitimate interests or marketing.

Automated Decisions

Request human review for decisions based solely on automated processing.

Complaint

Lodge a complaint with your local Data Protection Authority.

To exercise these rights, contact: privacy@simigo.ai

 

 

9. Data Retention

We retain Personal Data only for as long as necessary:

Type

Retention Period

eSIM service data

Duration of contract + 2 years (for legal compliance)

AI SaaS data

Active subscription period + 6 months

Billing and transaction data

7 years (for accounting and audits)

Customer support data

24 months

Cookies and analytics data

Up to 12 months

After expiration, data is securely deleted or anonymized in line with data minimization and storage limitation principles.

 

 

10. Children’s Privacy

Simigo.ai does not knowingly collect data from individuals under 18 years old.
If we discover such data has been collected, it will be deleted immediately and the account terminated.

 

 

11. Contact for Privacy Queries

Data Protection Officer (DPO):
Telmobil Inc – Simigo.ai
📧 privacy@simigo.ai
📍 80 Broad Street, 5th Floor, Suite 6509, New York, NY 10004

 

 

12. Policy Updates

We may periodically update this Privacy Policy.
Updates will appear on our website and mobile applications with a new effective date.
By continuing to use Simigo.ai after updates, you acknowledge the revised terms.

 

 

13. Language and Governing Law

This Privacy Policy is written in English.
In case of translation discrepancies, the English version shall prevail.
This Policy is governed by the laws of England and Wales, with dispute resolution handled via arbitration in London, United Kingdom.


User Deletion Data

How to Request Deletion of Your Data from Simigo

 

If you are a user of Simigo (via Facebook Login or any other method) and wish to request deletion of your personal data, please follow these steps:

 

  1. Send an email to our Data Protection Officer at:
    📧 privacy@simigo.ai

  2. In your email, please include:

    • Your full name
    • The email address associated with your Simigo account
    • Your Simigo user ID (if known)
    • A clear statement: “I request the deletion of my personal data from Simigo.”

  3. Confirmation:
    Upon receiving your request, we will:

    • Send you a confirmation email with a reference number
    • Provide a link to track the status of your deletion request
    • Complete the deletion within 30 days, unless legally prohibited

  4. What we delete:
    We will permanently delete your:

    • Account profile
    • AI-generated content (unless required by law)
    • eSIM purchase history (after legal retention period)
    • Usage logs tied to your identity

  5. Exceptions:
    We may retain certain data if required by law (e.g., financial records for tax compliance) or to prevent fraud. If we cannot fully delete your data, we will explain why.